AOSTIRMOTOR is committed to the development, production and sales of electric bicycles. We have stock in US/Russian/Germany/CN/Spain Which stands behind the quality of every product sold and delivered by our team, hoping that each and every customer expectation is met and exceeded.
We provide customers with the best prices and the best shopping experience, and have a 14-day trial ride policy and opportunity. You can try it at home for 14-day.Within the 14-day if you are not satisfied with or do not like AOSTIRMOTOR's electric bicycle, you can apply for a return/exchange! Return/exchange is only allowed once within 14-day of receipt of the bicycle.(The accessories on the website do not support the 14-day trial rule)
If you want to return the electric bicycle without defective or damaged within 14-day. The ebike must have less than ten miles on the odometer, be free of any wear, dirt, dust, fragrance, or any other signs of use. And must be in the same packaging and condition that you receive it and must include all items that were inside the box (bike, charger, keys, kit, etc.). You need to contact our official email address ([email protected]) in advance, after getting the return authorization, we will send you a prepaid label to complete the return. (We do not support return/exchange by phone)
If the bicycle you purchased meets the above return/exchange conditions, we will refund you within three working days after confirming receipt of the goods.
a. If you return the bicycle, we will charge 20% of the bicycle order as a processing fee, and you can only get a 80% refund of the total order price.
b. If you are exchanging bicycle, we will charge 30% of the bicycle order as a processing fee. Finally, we will calculate the price difference between the two bikes.
