Please provide the model and the address to our official email, we will check for you whether there is a nearby dealer can serve you.

If you want to return the electric bicycle without defective or damaged, we only accept return requests submitted within 30 days of delivery. Please contact customer service staff (aostirmotor@gmail.com) within 30 days. We will not accept return of bicycles without defective or damaged after 30 days. The ebike must have less than ten(10) miles on the odometer, be free of any wear, dirt, dust, fragrance, or any other signs of use. And must be in the same packaging and condition that you receive it and must include all items that were inside the box (bike, charger, keys, kit, etc.).
We will charge 15% of the bicycle order as a processing fee, and you can only get a 85% refund of the total order price.

Most returns can be processed within 5 business days after we receive your package. Considering 7-14 days for delivery, we may need 10-20 days to confirm your refund.